Product Knowledge and Expertise: Maintaining in-depth knowledge of technical products or services, including their features, applications, and potential upgrades.
Client Relationship Management: Establishing and maintaining relationships with existing and potential clients, understanding their needs, and providing tailored solutions.
Sales and Negotiation: Actively seeking new sales opportunities, negotiating contracts and closing deals, while ensuring customer satisfaction and loyalty.
Market Analysis: Analyzing market trends and competitors’ activities to identify sales opportunities and stay ahead in the market.
Customized Solutions Presentation: Demonstrating and presenting products or services to clients, highlighting how these meet their specific needs.
Technical Support and Advice: Providing technical advice and support to clients before and after sales, ensuring a high level of customer service.
Sales Targets and Reporting: Meeting or exceeding sales targets and providing regular sales reports and forecasts to management.
Collaboration with Teams: Working closely with the technical and support teams to ensure product knowledge is up-to-date and client queries are resolved promptly.
After-Sales Service: Ensuring effective after-sales support, including handling complaints or feedback, to foster long-term client relationships.
Training and Development: Participating in ongoing training and development to stay current with product developments and sales techniques.
Educational Background: A bachelor’s degree or college diploma in a related technical field, such as engineering, computer science, or a related scientific discipline.
Sales Experience: Prior experience in sales, particularly in a technical or industrial context, is often required to demonstrate an understanding of sales strategies and client management.
Technical Expertise: Strong knowledge of the specific technical products or services being sold, including an understanding of their applications and markets.
Communication Skills: Excellent verbal and written communication skills, crucial for explaining technical concepts to non-technical clients and negotiating sales.
Interpersonal Skills: Strong interpersonal and relationship-building skills to effectively engage with clients and maintain long-term relationships.
Problem-Solving Abilities: Ability to address client concerns and provide solutions that meet their technical needs and requirements.
Organizational Skills: Good organizational and time-management skills to handle multiple clients and projects efficiently.
Computer and Analytical Skills: Proficiency in various computer software, CRM systems, and analytical tools to manage client information and sales data.
License and Mobility: For some positions, a valid driver’s license and the willingness to travel frequently might be required.
Adaptability and Continuous Learning: Willingness to continuously learn and adapt to new technologies and changes in the market to stay competitive in the field.